Voice of Customer Drives Award Winning Customer Service. Learn how.

Overview

Accurate, actionable customer feedback helps Canon U.S.A. hear the Voice of the Customer and keep pace with ever-changing needs, wants and expectations.

1. Ability to collect detailed customer information at a variety of touch-points
2. Comprehensive survey and analysis functionality that clearly points the way to effective action
3. Web-accessible interface that is clear and easy to use
4. Measurable ROI that justifies its cost
5. And much more

Survey data is not enough. Our easy-to-understand quad charts, trend lines and other graphical tools clearly point out where and how to take action to improve customer experience, drive new product development, increase customer satisfaction, and, ultimately increase shareholder value.

Download a case study which explains how CustomerSat helped Canon emerge as a Customer Support champion, winning PC Magazine's Readers' Choice Award four years in a row.

Then let us know how we can help you achieve your business goals.

Solutions

Leading companies across several industries such as Insurance, Life sciences, Financial Services, Manufacturing, Software, High Technology, Retail and Business Services rely on the MarketTools CustomerSat solution to:

1. Measure and improve quality of customer service/product delivery/adherence to SLAs
2. Measure & improve customer experience during various interactions – call center, service delivery, retail shopping etc
3. Improve content quality in online support sites
4. Identify and recover at-risk customers
5. Gain competitive insights from customer win-loss and brand equity surveys
6. Measure employee satisfaction and address benefits/organization/training issues
7. Identify and address employee engagement
8. Improve channel programs
9. Implement Net Promoter Score initiatives

CustomerSat solutions enable your organization to make better business decisions, take the right responsive actions, and make rapid gains in customer satisfaction, loyalty, revenues, and profit.

About MarketTools

MarketTools, Inc. is the leading provider of technology-based customer insight solutions for the world’s market leaders. Through a unique combination of best-in-class insight and feedback platforms, quality-assured global research panels, and research innovation, MarketTools enables companies to identify new opportunities, optimize product success and build customer loyalty. MarketTools’ premier portfolio of customer insight solutions includes MarketTools.com,™ Zoomerang,™ CustomerSat,™ TrueSample,™ and ZoomPanel.™

About CustomerSat

The MarketTools CustomerSat enterprise feedback management (EFM) solution enables enterprises to build customer, partner and employee satisfaction, while optimizing overall business performance. CustomerSat is a hosted, Web-based enterprise feedback manager that supports all facets of satisfaction and loyalty initiatives, from inviting responses to driving actions.

To learn how MarketTools CustomerSat can deliver an optimal feedback system for your organization, please contact MarketTools at 800.372.7772 or email info@markettools.com.