Press Release

2007 ACE Awards for Achievement in Customer Excellence Announced by CustomerSat

CustomerSat Recognizes 19 Outstanding Organizations

Mountain View, CA – November 13, 2007 – CustomerSat, Inc., the leader in real-time customer feedback solutions that measure, analyze, and drive action based on satisfaction and loyalty, today announced 36 recipients of the 2007 CustomerSat Achievement in Customer Excellence (ACE)™ Awards. The CustomerSat ACE Awards certify, acknowledge, and celebrate outstanding achievement in customer satisfaction. Of the nineteen companies recognized this year, seven are "three-peat" award winners and four are repeat award winners. Seven companies achieved awards in multiple segments.

"AIG American General is committed to outstanding customer service and winning these two Achievement in Customer Excellence Awards is an honor," said Simon Leech, Customer Advocacy Officer for AIG American General. "At AIG American General, we recognize that superior customer service is a key differentiator in the competitive financial services marketplace. These awards are tangible evidence that our employees' vision, strategy and commitment to customer service are indeed impacting our customers' experience in a positive way."

"Ariba is deeply committed to driving satisfaction among its customers around the world," said Dan Russi, Vice President, Customer Services, Ariba, Inc. "Our Customer Support team is dedicated to serving customers in unique and innovative ways and continually strives to raise the bar. We are honored to be among the companies that CustomerSat is recognizing as part of its ACE Awards."

"At Getronics, quality is core to all our Workspace Management Services. When we deliver quality services our clients are happy, which is reflected in our high client satisfaction scores." According to Dick Boynton, Vice President, Integrated Managed Services Delivery at Getronics, "We are pleased with our partnership with CustomerSat, which helps us measure the quality we deliver. We are excited to again receive the ACE award, a testament to our people and standards."

"ShoreTel revolves its business around the customer and measures overall satisfaction as we deliver the best products and experiences in the IP unified communications marketplace," said Walt Weisner, Vice President of Global Services at ShoreTel. "ShoreTel is proud to have received the Overall Customer Satisfaction ACE award, which reflects ShoreTel's drive to continuously delight its customers in every aspect of the customer experience including sales, implementation, product performance and support."

"We are honored to have won the ACE Awards for a second year in a row," said Sean O'Neill, Chairman and Chief Executive Officer, Newmarket International, Inc. "Our team is one hundred percent committed to providing the best customer service and support possible. This dedication shows with our four distinct ACE Awards in 2007. CustomerSat's feedback helps us monitor our performance as we continually strive to improve."

Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes those responsible for serving customers in the recipient's organization.

"Customer satisfaction is much more than a key performance metric. It is the most enduring and consistent predictor of customer loyalty, long-term growth, and corporate value. Moreover, it is the measure that customers themselves care about most," said John Chisholm, CustomerSat Chairman and CEO. "The CustomerSat ACE Award recognizes organizations that have both committed to and achieved the highest levels of customer satisfaction."

ACE Award Selection Criteria

Qualifying performance is a combination of customer satisfaction mean scores and top-box rating percentages maintained during the year. CustomerSat ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error. For more information, see: www.customersat.com/Services/aceawards.asp

2007 ACE Award Recipients and Designations

About CustomerSat

CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, partner management, e-commerce, and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK. For news, product demonstrations, and other company information, visit www.CustomerSat.com or call 1.800.372.7772.