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CustomerSat Receives 2008 CRM Excellence Award from Customer Interaction Solutions Magazine
CustomerSat Enterprise™ SaaS Singled Out for Helping Clients Improve CRM
MOUNTAIN VIEW, Calif. — June 24, 2008 — CustomerSat, Inc. announced today that Technology Marketing Corporation (TMC)'s Customer Interaction Solutions® magazine (www.cismag.com) has named CustomerSat Enterprise Software as a Service (SaaS) as a recipient of a 2008 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, call center and teleservices industries since 1982.
"The 2008 CRM Excellence Award celebrates the empowerment of Global 2000 organizations to apply CustomerSat closed-loop feedback to save at-risk customers and revenues before they are lost," said John Chisholm, CustomerSat CEO. "The award also validates Customer Insight Management, MarketTools' suite of solutions of which CustomerSat Enterprise is part, for gathering customer and market intelligence, delivering insights, and driving action throughout all stages of the product and customer lifecycle."
"CustomerSat has demonstrated to the editors of Customer Interaction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers," said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Interaction Solutions.
The Ninth Annual CRM Excellence Award winners have been chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data: facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.
The CRM Excellence Award winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.
About CustomerSat
CustomerSat, a MarketTools Company, is the leading provider of enterprise solutions for measuring, analyzing and managing enterprise-wide action based on customer satisfaction and loyalty feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, channel and partner management, IT, website operations and e-commerce, supply chain management and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in North America and Europe. For news, product demonstrations and other company information, visit www.CustomerSat.com or call 1.800.372.7772.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. According to Quantcast*, TMCnet reaches nearly one million U.S. unique visitors each month. TMCnet serves as many as three million unique visitors globally each month according to Webtrends. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, and Call Center 2.0 Conference.
(*Quantcast is an independent Web site that monitors U.S. Web traffic.) For more information about TMC, visit www.tmcnet.com.
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