Press Release Archive

Press Releases older than 7/10/2007 .

June 7, 2007
Lost Customers Are Ripe For Win-back
New Study Shows Fired Suppliers Miss Re-sell Opportunity

May 22, 2007
Competitors Push Hard to Get Customers to Switch
Survey of 500 C-Level Executives Reveals High-Use of Switching Tools

May 15, 2007
CustomerSat Announces Partnership With Round
Delivers Dynamic 360° Customer Experience Management

May 2, 2007
Survey Shows Corporations Unaware of Customer Churn
500 executives provide feedback on win-back

November 14, 2006
2006 ACE Awards for Achievement in Customer Excellence
Announced by CustomerSat

September 13, 2006
CustomerSat Wins TMC Labs 2006 Innovation Award
CustomerSat Enterprise Honored for Second Consecutive Year

June 27, 2006
CustomerSat Launches ACE™ Audit and Certification for Customer Feedback Programs
Certifies that Feedback is Valid, Actionable, and Having the Desired Impact

June 27, 2006
CustomerSat and Service Strategies Collaborate on Certification of Customer Feedback Programs
Multi-year partnership developed to certify enterprise-wide customer feedback programs according to best practices

April 27, 2006
Strong Market Demand for Innovative Solutions Drives CustomerSat Growth
Record Revenues Fuel Banner Fiscal Year

November 14, 2005
Achievement in Customer Excellence Awards announced
CustomerSat recognizes 12 outstanding organizations

June 15, 2005
CustomerSat Named Award Finalist By American Marketing Association
EXPLOR Award Recognizes Market Research Innovation and Leadership

April 6, 2005
CustomerSat Releases Enterprise 8
Adds Powerful New Customer-Focused Analytics

October 5, 2004
CustomerSat CEO Named to MIT Mathematics Visiting Committee
Committee Advises World-Renowned Institution on Research, Education, Strategy and Technology Transfer

September 8, 2004
CustomerSat Wins Users Choice Award for a Record Sixth Consecutive Year
Customers Reward Real-time Survey Feedback Leader

August 31, 2004
CustomerSat Enterprise 7 Extends Multi-Channel Support
Enterprise Customer Feedback Leader Delivers Support for Speech-Enabled IVR and Handheld Devices

June 29, 2004
CustomerSat Joins Prestigious Santa Fe Institute (SFI) Business Network
Business and Academic Collaboration Furthers Analytics and Customer Experience Innovation

June 16, 2004
Silicon Valley American Marketing Association (SVAMA) Signs On CustomerSat to Better Understand Needs of Membership
Award-Winning Silicon Valley American Marketing Association Uses CustomerSat Web-Based Market Research Systems to Measure and Track Member Satisfaction and Improve Dialogue With Member Community

April 6, 2004
SPSS Chairman & Co-Founder Norman Nie Joins CustomerSat Board of Directors
Foremost Authority on Survey Research and Analytical Software

March 23, 2004
Honeywell Business Solutions Selects CustomerSat for Multi-Channel Voice-of-Customer System
CustomerSat Solution Enables Honeywell to Drive Customer Satisfaction through Automated Action Management

January 27, 2004
Financial Services Leader Enjoys Strong ROI From Real-time Customer Feedback
Case Study Details how Digital Insight Raised Customer Loyalty And Increased Revenues and Growth Rate through CustomerSat Solutions

December 4, 2003
New CustomerSat White Paper Describes Advanced Techniques for Saving At-Risk Customers and Growing Revenue
Survey Action Management Combines Real-time Customer Intelligence, Automated Business Rules, and Online Collaboration

September 25, 2003
CustomerSat Announces Survey Action Management Enabling Enterprises to Save At-Risk Customers and Secure Recurring Revenues
Creates Virtual Teams to Coordinate and Drive Corporate Action Worldwide

August 26, 2003
CustomerSat Wins The Fifth Annual Users Choice Award for Customer Satisfaction Measurement
CustomerSat is the Only Company to win Prestigious Award Five Consecutive Times

August 6, 2003
CustomerSat Rolls out Online Resource Center
Content Benefits Customer Loyalty & Advocacy, Service & Support, and HR Executives

March 18, 2003
CustomerSat Wins Crossroads 2003 A-List Award for Real-Time Feedback Analytics and Intelligence
CustomerSat's Solutions Recognized for Helping Enterprises Improve Customer Satisfaction and Loyalty

March 17, 2003
CustomerSat Names Jonathan Clay Vice President of Technology
Industry Veteran Brings Extensive Experience in Enterprise Software To Leading Provider of Real-time Customer Feedback Systems

January 29, 2003
New CustomerSat White Paper Details Techniques for Designing Enterprise-wide Customer Feedback Systems
Proven Methodology Ensures that Systems build Customers’ Goodwill and that Feedback is Reliable and Actionable

January 27, 2003
CustomerSat’s Newest Release Optimizes Enterprise-wide Survey Management
eCEM 5.0 Delivers New Touch Rules that Ensure Customers are asked the Questions that Count Most and Protect Customers from being Over-Surveyed

October 30, 2002
CustomerSat, Inc. Partnership with Microsoft Business Solutions Brings Real-time Feedback to Microsoft CRM
CustomerSat Solutions for Microsoft CRM Lets Users Measure, Manage, and Act on Customer Feedback

October 14, 2002
CustomerSat's Newest Release Further Empowers Enterprise Users to Gather, Analyze, and Act on Customer Feedback
eCEM 4.5 Benefits Both Managed and Licensed Service Customers

August 26, 2002
CustomerSat Publishes White Paper Introducing Methodology to Measure ROI of Real-time Feedback Analytics
CustomerSat Methodology Quantifies Financial Benefits of Customer Feedback Processes

July 28, 2002
CustomerSat, Inc. Wins Best in Class at The Fourth Annual Users Choice Awards Presented by RealMarket
CustomerSat is the only Company to Win the Users Choice Award for Four Consecutive Years

November 6, 2001
CustomerSat, Inc. Announces Strong Q3 2001 Growth
New and Existing Clients Attribute Revenue Growth to CustomerSat

October 1, 2001
CustomerSat, Inc. Named Winner in The Third Annual Users Choice Awards by RealMarket
CustomerSat Wins Award for Third Consecutive Year

July 25, 2001
CustomerSat Announces the Launch of SalesConnect™
Automated Solution Accelerates the Sales Cycle and Drives Sales Effectiveness

June 18, 2001
CustomerSat Named a Finalist in The Third Annual Users Choice Awards Presented by Customer Support Management magazine and RealMarket

June 4, 2001
CustomerSat Expands Multi-Language Online Survey Capabilities
eCEM™ System Supports Simultaneous Deployment of Unlimited Number of Languages for a Single Internet Survey

March 13, 2001
CustomerSat, Inc. Announces New Enterprise Functionality in its Latest Release
eCEM System 4 Delivers Enterprise-wide Customer Feedback Solutions to Improve Retention and Drive Profitability

December 14, 2000
CustomerSat, Inc. Offers Bundled Solution for eCommerce Businesses to Build Online Loyalty and Revenue
WEBConnect™ Advantage Fully Automates Website Visitor and Customer Feedback Programs

December 14, 2000
CustomerSat, Inc. Offers Bundled Solution for eCommerce Businesses to Build Online Loyalty and Revenue
WEBConnect™ Advantage Fully Automates Website Visitor and Customer Feedback Programs

October 25, 2000
CustomerSat Benchmark Program Launched
Contact Center and Website Performance Indices Created

October 24, 2000
CustomerSat Named Gold Winner for Customer Satisfaction Measurement Solutions in The Second Annual Users Choice Awares

October 24, 2000
CRMConnect Solution Announced
Automates Call Center Measurement Process

September 28, 2000
CustomerSat's Internet Survey System Helps Bay Area Residents "Spare The Air"
Web Survey System by CustomerSat Selected to Automate Online Survey Process

September 14, 2000
SSPA Launches New Survey at Supportgate.com
Utilizes Customersat's Online Survey Technology

June 13, 2000
NICE Alliance and Investment in CustomerSat Delivers Online Customer Feedback for Contact Centers
Joint "360-degree" Solutions Help Contact Centers Increase Customer Loyalty

May 31, 2000
J.D. Power and Associates takes equity stake in CustomerSat.com
Standardize on CustomerSat Services, Technology

January 6, 2000
CustomerSat named "Best of Class" Winner in First Annual Users Choice Awards
End Users select CustomerSat for Online Customer Satisfaction Measurement & Reporting

February 8, 1999
Web Survey Service launched at Demo 99
New service Launched at Leading Technology Conference

October 12, 1998
NUI Business Research Institute to represent CustomerSat in Scandinavia

March 23, 1998
CustomerSat and Flycast TM Partner to Deliver Real-time Add Network Customer Satisfaction Benchmarks

March 3, 1998
Leading Customer Care Vendors Establish Customer Satisfaction Standards
Aurum, Clarify, ONYX and Vantive turn to CustomerSat to survey customers via the Internet

October 1, 1997
First Worldwide Fortune 500 Customer Survey

September 22, 1997
Positive Respondent Identification Technology
Brings Convenience, Faster Results, and Lower Costs to Serious Market Research