So you collect customer feedback? Great! Now… what do you do with it? Vito Wasniewski, Senior Principal, Amdocs, Inc. explains how he manages an intriguing, yet straightforward and tangible process of how to make data actionable. Amdocs has created a formal Survey Action Plan Process and developed an embedded and collaborative relationship with a major client, one of the largest advertising and publishing companies today.
About the Speaker
 Vito Wasniewski, Senior Principal at Amdocs, Inc., is responsible for Account Services activities in the areas of Contract Metrics, SOX & PCI compliance, and managing contract-required Client Satisfaction Scores.
With over 25 years of information consulting and management experience focused on the effective implementation of mission critical information systems and processes, Vito understands the importance of gaining client confidence, gauging satisfaction, and working continuously to improve the customer relationship.
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