CustomerSat ACE Awards

21st Century Insurance

1. Customer Care Support Representative Satisfaction
2. Customer Care Satisfaction
3. Customer Care Website Satisfaction

Actuate

Customer Support Satisfaction

AIG American General

1. Call Center Satisfaction
2. New Business Satisfaction

Ariba, Inc.

Customer Support Satisfaction

ATX Group

Customer Assistance Contact Center Satisfaction

The Cobalt Group

Customer Support Satisfaction

Computacenter

Customer Support Satisfaction

CyberSource

Enterprise-Level Customer Support Satisfaction

Deltek

Customer Support Satisfaction

Digital Insight, an Intuit Company

1. Web Services Client Satisfaction
2. Client Service Satisfaction

Getronics

Customer Support Satisfaction - Call Centers supporting Multiple Contracts (2)

Hewlett-Packard

Help Desk and Desk Side Support Satisfaction

HireRight

Account Management Satisfaction

Metrocities Mortgage

Mortgage Borrower Customer Satisfaction

Newmarket International, Inc.

1. Project Management Satisfaction
2. Customer Support Satisfaction – Worldwide
3. Customer Support Satisfaction – US
4. Customer Support Satisfaction – Platinum

Shoretel

Overall Customer Satisfaction

StubHub

1. Post Event Buyer Satisfaction
2. Website Buyer Satisfaction
3. Call Center Satisfaction

Ventana Medical Systems, Inc.

1. North American Installation Satisfaction
2. North American Purchase and Order Handling Satisfaction
3. North American Field Service Engineer Satisfaction
4. North American Training Satisfaction
5. European Installation Satisfaction
6. European Purchase and Order Handling Satisfaction
7. European Technical Consultation Center Satisfaction
8. European Field Service Engineer Satisfaction
9. European Training Satisfaction

Waters Corporation

Field Service Satisfaction

WebEx

1. Overall Experience Satisfaction
2. Inbound Event Support Satisfaction
3. Overall Production Services Satisfaction
4. Production Services - Producer Satisfaction
5. US Technical Support Agent Satisfaction
6. Training Level 1 Satisfaction
7. Training Instructor Satisfaction
8. Web-Based Training Satisfaction

21st Century Insurance

Customer Care Satisfaction

ATX Group

Customer Assistance Response Center Satisfaction

The Cobalt Group

Support Services Satisfaction

Computacenter

Service Desk Satisfaction

CyberSource

Enterprise Customer Support Satisfaction

Digital Insight Corporation

Client Service Satisfaction

Getronics

Customer Support Satisfaction

International Network Services (INS)

Professional Services Satisfaction

Internap Network Services

Professional Services Satisfaction

Metrocities Mortgage

Mortgage Borrower Customer Satisfaction

Newmarket International

1. Project Management Satisfaction
2. Customer Support Satisfaction

StubHub

1. Website Buyer Satisfaction
2. Post-Event Buyer Satisfaction
3. Post-Event Seller Satisfaction

Toshiba America Business Solutions

Service Support Satisfaction

WebEx Communications

Training Level 1 Satisfaction